Refund Policy

Cancellation Policy

• Before Preparation: Orders can be cancelled and fully refunded if cancelled within 5 minutes of placement or before food preparation begins
• During Preparation: Orders cannot be cancelled once food preparation has started
• Pickup Orders: Must be cancelled at least 10 minutes before scheduled pickup time

Refund Eligibility

Full refunds are available for:

• Incorrect orders due to restaurant error
• Food quality issues (cold, overcooked, or spoiled items)
• Missing items from your order
• Orders not ready within 20 minutes of promised pickup time
• Allergic reaction due to undisclosed ingredients

Delivery Issues

We offer refunds or replacements for delivery orders when:

• Order arrives more than 30 minutes past estimated delivery time
• Food arrives cold or in poor condition due to delivery delays
• Incorrect delivery address due to restaurant error
• Driver unable to locate delivery address due to incomplete information provided by restaurant

Delivery Fee Refunds

• Full delivery fee refund for orders cancelled before preparation
• Delivery fee refund for orders delivered more than 60 minutes late
• No delivery fee refund for customer-caused delivery issues (wrong address, unavailable at delivery time)

Reservation Cancellations

• Free Cancellation: Up to 2 hours before reservation time
• No-Show Policy: Tables held for 15 minutes past reservation time
• Special Events: Private event deposits may have different cancellation terms

Deposit Refunds

• Event deposits refunded if cancelled 48+ hours in advance
• 50% deposit refund for cancellations 24-48 hours in advance
• No deposit refund for cancellations less than 24 hours in advance

How to Request a Refund

Processing Time

• Credit Card Refunds: 3-5 business days after approval
• Cash Refunds: Available immediately for in-person pickup orders
• Store Credit: Issued immediately and valid for 90 days
• Gift Card Refunds: Processed within 24 hours

The following are not eligible for refunds:

• Change of mind after order preparation has begun
• Personal taste preferences (too spicy, not spicy enough, etc.)
• Orders consumed partially before reporting issues
• Customer-provided incorrect delivery information
• Dietary restrictions not communicated at time of order
• Special dietary modifications that affect taste

Instead of refunds, we may offer:

• Order Replacement: Fresh preparation of your original order
• Menu Substitution: Different menu item of equal or lesser value
• Store Credit: Credit toward future orders with extended validity
• Complimentary Items: Free appetizer or dessert with future order
• Partial Refund: Refund for affected portion of order only

If you're unsatisfied with our refund decision, you may request to speak with a manager or submit a formal complaint. We strive to resolve all disputes fairly and promptly.

Escalation Process

1. Initial request handled by staff or shift supervisor
2. Escalation to restaurant manager within 24 hours
3. Final review by restaurant owner within 48 hours
4. Written response provided for all formal complaints

For refund requests or questions about this policy, contact us:

This refund policy may be updated periodically to reflect changes in our services or legal requirements. Current policy is always available on our website and in our restaurant.